Instant Cyber Incident Response - Stop Attacks Now

When an incident occurs, here is a high-level overview of how we rapidly respond:

Detection – Through 24/7 monitoring, we detect early signs of a potential security incident via high-risk alerts, anomalous activity, third-party notices, or other threat intelligence. Our advanced telemetry sources include:

• Endpoint detection and response

• Intrusion detection systems

• Security incident & event management

• Cloud infrastructure monitoring

• Firewalls and proxies

• Malware sandboxes

• Vulnerability scanners

• Dark web monitoring

• Threat intel feeds

Mobilization – Within 30 minutes of threat detection, our incident response team is activated to assess and respond. The affected parties are notified per predefined protocols.

Triage – We triage the incident to determine scope and severity so higher priority incidents get addressed first based on your criticality tiers. Diagnostics obtain high-level threat and impact details.

Containment – Our team isolates compromised systems/accounts and shuts down attack vectors to halt the incident’s progress. Lateral movement is stopped via methods like network segmentation.

Investigation – Detailed forensic investigation determines exactly how the attack happened, what systems/data were impacted, and if any backdoors exist. Our advanced toolset accelerates analysis.

Recovery – Based on learnings, we restore systems and data securely from clean backups and harden configurations to prevent repeat compromise.

Threat Eradication – Any backdoors, malware, or attacker access is systematically purged from the environment leveraging reimaging, 2FA resets, credential rotation and other steps.

Reporting – We deliver a comprehensive report detailing the incident anatomy, our response steps, findings, and recommendations to strengthen defenses.

Review – The incident is reviewed to identify process improvements for boosting our future response capabilities across people, processes and technology vectors. Lessons learned are shared back to the organization for better readiness.

Key Capabilities

Our end-to-end incident response services leverage leading technologies and techniques:

• Forensic tools – Commercial and open source tools for deep forensic data collection and analysis to uncover key indicators and compel evidence.

• Malware sandboxes – Safe isolated environments for studying malware behavior, reverse engineering code, and more.

• Threat intelligence – Robust threat data enriches monitoring, detections, and response with latest IOCs, TTPs, and adversary trends.

• Digital forensics – Using proven forensic processes, we securely collect artifacts, validate chain of custody, and preserve evidence for legal needs.

• Reverse engineering – Our malware analysts can reverse engineer code to understand malware mechanisms for detection.

• Network containment – We leverage network access controls, segmentation, and other capabilities to isolate compromised systems and restrict attacker lateral movement.

• Credential rotation – Where credentials are compromised, we promptly rotate passwords, API keys, certificates, and other access mechanisms to block misuse.

• Tabletop exercises – We conduct incident response simulations and tabletop exercises to validate and improve response plans and identify any capability gaps. Lessons learned are incorporated into the program.

• Secure data handling – Sensitive data like forensic artifacts and malware samples are handled securely per chain of custody requirements throughout the investigation.

• Root cause analysis – We drill down to determine the root causes that enabled the incident – like vulnerabilities, misconfigurations or process gaps – to address systemic issues.

• Data recovery tools – When data is deleted or encrypted by threats like ransomware, we leverage backup repositories and specialty tools designed to recover and reconstruct damaged data.

• Compliance expertise – Our team holds certifications in regulatory and industry compliance standards, enabling response procedures that satisfy legal mandates around incident handling.

• Public relations support – If incidents necessitate public disclosure, we can provide guidance and communications support to ensure transparency while maintaining brand integrity.

• Legal consultation – Through partnerships, we can offer legal guidance around evidence collection, law enforcement interactions, liability concerns, and data breach disclosure laws.

Mobilizing Our Team

When an incident is detected, here are the key steps we take to mobilize incident responders:

• Assemble core response team – Based on the incident details, we assemble a core team with specialized skills in relevant areas like malware analysis, cloud forensics, DDoS response, etc.

• Designate response lead – An assigned lead oversees response coordination, stakeholder communications, and interfacing with your organization.

• Launch response workspace – Our encrypted virtual war room provides a collaborative space for the team to implement response plans.

• Review response framework – We refresh on pre-established response procedures and your organizational priorities to tailor our approach.

• Retrieve documentation – Response guides, network diagrams, asset inventories, credentials, and other key documentation is accessed to accelerate response.

• Validate communication channels – We verify contacts at your organization and establish communication flows for coordinating during the incident.

• Initialize reporting – Timestamped documentation of the incident and our response activities begins immediately to support regulatory reporting needs.

• Conduct briefings – Briefings oriented your team on the incident, our activities, and next steps to foster close collaboration.