Boston - Local Crisis Support & Emergency Directory
Local Crisis Support & Emergency Directory
Law Enforcement, Missing Persons & Federal Authorities
For reporting active crimes, abductions, and high-priority investigations including kidnapping, extortion, or federal offenses.
Emergency Services
Emergency: 911
Context: Primary dispatch for Police, Fire, and Emergency Medical Services.
Boston Police Department (BPD)
Main Line: (617) 343-4200
Non-Emergency: (617) 343-4500
Missing Persons Unit: (617) 343-4571
Address: 1 Schroeder Plaza, Boston, MA 02120
Massachusetts State Police (MSP) – Missing Persons Registry
Phone: (508) 820-2300
(800) 522-0444
Address: 470 Worcester Road, Framingham, MA 01702 (General Headquarters)
Context: State-level unit handling interstate missing persons and AMBER Alerts.
FBI Boston Field Office
Phone: (857) 386-2000
Address: 201 Maple St, Chelsea, MA 02150
Context: Primary federal agency for kidnapping, human trafficking, and national security investigations in the region.
U.S. Attorney’s Office – District of Massachusetts
Phone: (617) 748-3100
Address: 1 Courthouse Way, Suite 9200, Boston, MA 02210
Context: Official federal prosecution and investigation oversight for the district.
Medical, Psychiatric & Acute Crisis Care
Emergency medical facilities and state-authorized agencies for physical trauma and mental health stabilization.
Boston Medical Center (Level 1 Trauma Center)
Emergency Phone: (617) 414-4075
Address: 725 Albany St, Boston, MA 02118
Context: The largest public safety-net hospital in the region, specializing in trauma and critical care.
Massachusetts Behavioral Health Help Line (BHHL)
Call/Text: 833-773-2445
Website: masshelpline.com
Context: Official state 24/7 clinical service for mental health triage and connections to mobile crisis units.
Boston Children’s Hospital – Emergency Psychiatry Service
Phone: (617) 355-6611
Address: 300 Longwood Ave, Boston, MA 02115
Context: Specialized emergency unit for youth and adolescents in acute psychiatric distress
988 Suicide & Crisis Lifeline
Dial: 988
Context: National government-supported number for immediate emotional support and psychiatric crisis intervention.
Cyber Security & Digital Crisis
Official government resources for reporting digital extortion, hacking, ransomware, and online harassment.
Massachusetts Executive Office of Technology Services and Security (EOTSS)
Security Operations Email [email protected]
General Risk Email [email protected]
Context: State authority for reporting cyber incidents and data breaches affecting Massachusetts residents.
FBI Internet Crime Complaint Center (IC3)
Website: ic3.gov
Context: The official U.S. government portal for reporting cyber-extortion, social media crimes, and online fraud.
Commonwealth Fusion Center (Cyber Division)
Phone: (978) 451-3700
Context: A multi-agency state government intelligence hub that monitors and responds to high-level digital threats and public safety crises.
Personal Safety, Victim Advocacy & Emergency Housing
State-managed and official municipal resources for domestic violence, victim support, and emergency shelter.
SafeLink (Massachusetts Statewide Domestic Violence Hotline)
Toll-Free: (877) 785-2020
Context: The official state-funded 24/7 hotline for survivors of domestic violence seeking crisis counseling and emergency shelter placement.
Massachusetts Office for Victim Assistance (MOVA)
Phone: (617) 586-1340
Address: 1 Ashburton Place, Suite 1100, Boston, MA 02108
Context: A state agency that provides resources, advocates for rights, and facilitates financial compensation for victims of violent crime.
Department of Transitional Assistance (DTA) – Emergency Assistance
Hotline: (866) 584-0653 |
Boston Office: (617) 989-6000
Address: 2201 Washington St, Boston, MA 02119
Context: The primary government office for accessing state-managed emergency shelter and housing stabilization services.
Department of Children and Families (DCF) – Child Protection
Child-at-Risk Hotline: (800) 792-5200
Context: Official 24/7 state hotline to report child abuse, neglect, or children in crisis.
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