Charlotte - Local Crisis Support & Emergency Directory
This page provides local crisis support resources and important emergency contact numbers in Charlotte.
Local Crisis Support & Emergency Directory
Law Enforcement, Missing Persons & Federal Authorities
For reporting active crimes, missing individuals, and federal-level offenses such as kidnapping, extortion, or organized crime.
Charlotte-Mecklenburg Police Department (CMPD)
Emergency: 911
Non-Emergency: 311 or (704) 336-7600
Missing Persons Unit: (704) 336-2311
Address: 601 E. Trade St, Charlotte, NC 28202 (Headquarters)
Context: The primary law enforcement agency for the city and surrounding county areas.
FBI – Charlotte Field Office
Phone: (704) 672-6100
Address: 7915 Microsoft Way, Charlotte, NC 28273
Context: Investigates federal crimes including interstate kidnapping, major extortion, and national security threats.
North Carolina State Bureau of Investigation (SBI) – Southern Piedmont District
Phone: (980) 781-3000
Address: 5994 Caldwell Park Drive, Harrisburg, NC 28075
Context: Provides specialized investigative support for high-priority cases and major crimes within Mecklenburg County.
Mecklenburg County Sheriff’s Office
Phone: (704) 336-8100
Address: 700 E. 4th St, Charlotte, NC 28202
Medical, Psychiatric & Acute Care
Emergency facilities and state-authorized agencies for physical trauma and mental health crises.
Atrium Health Carolinas Medical Center (Level I Trauma Center)
Emergency Phone: (704) 355-2000
Address: 1000 Blythe Blvd, Charlotte, NC 28203
Context: The primary regional center for acute physical trauma and critical emergency surgery.
Alliance Health Mobile Crisis Team
24/7 Crisis Line: (800) 939-5911
Context: The official Local Management Entity (LME) providing 24-hour on-site mental health assessment and psychiatric stabilization
Novant Health Presbyterian Medical Center (Level II Trauma)
Emergency Phone: (704) 384-4000
Address: 200 Hawthorne Lane, Charlotte, NC 28204
988 Suicide & Crisis Lifeline
Dial: 988
Context: National government-supported hotline for immediate emotional support and psychiatric crisis intervention.
Cyber Security & Digital Crisis
Official government resources for victims of hacking, ransomware, and online financial extortion.
North Carolina Department of Information Technology (NCDIT) – Cyber Security
Contact: [email protected]
Context: The state-level authority for reporting cyber threats and managing digital incident response.
SBI Computer Crime Unit
Phone: (919) 662-4500 (Main Headquarters Referral)
Context: Specialized investigators for cases involving online exploitation, digital extortion, and high-tech crimes.
FBI Internet Crime Complaint Center (IC3)
Website: ic3.gov
Context: The primary federal portal for reporting cybercrime, identity theft, and social media-based stalking.
Personal Safety, Victim Support & Emergency Housing
Official offices and state-contracted agencies providing legal protection, victim services, and emergency shelter.
Mecklenburg County Community Support Services
Phone: (704) 336-3210
Address: 700 E. Stonewall St, Suite 400, Charlotte, NC 28202
Context: Government agency providing prevention and intervention for domestic violence and sexual assault.
Safe Alliance (Greater Charlotte Hope Line)
24/7 Hotline: (980) 771-4673
Context: The city-designated official provider for domestic violence crisis intervention and emergency shelter.
NC Department of Public Safety (NCDPS) – Victim Services
Phone: (919) 733-7974
Context: Official state office coordinating resources and financial assistance for victims of violent crime.
Roof Above (Emergency Shelter Coordinated Entry)
Phone: (704) 334-3187 (Men)
(704) 332-6130 (Families)
Context: The official municipal-partnered point of entry for emergency housing and homelessness crises in Charlotte.
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