Austin - Local Crisis Support & Emergency Directory
This page provides local crisis support resources and important emergency contact numbers in Austin.
Local Crisis Support & Emergency Directory
Law Enforcement, Missing Persons & Federal Authorities
For reporting active crimes, missing individuals, and federal-level offenses such as kidnapping, extortion, or organized crime.
Austin Police Department (APD)
Emergency: 911
Non-Emergency: 311 or (512) 974-2000
Missing Persons Unit: (512) 974-5250
Homicide Unit (Extortion/Kidnapping Tip Line): (512) 974-8477
Address: 715 E. 8th St, Austin, TX 78701 (Main Headquarters)
FBI – Austin Resident Agency
Phone (Main Field Office – San Antonio): (210) 225-6741
Context: The Austin office is a resident agency of the San Antonio Field Office. Call for federal investigations into interstate kidnapping, major extortion, or national security threats.
U.S. Attorney’s Office – Western District of Texas (Austin Office)
Phone: (512) 916-5896
Address: 816 Congress Ave, Suite 1000, Austin, TX 78701
Context: Federal legal and investigative oversight for crimes affecting the Western District of Texas.
Travis County Sheriff’s Office
Non-Emergency: (512) 854-9770
Address: 5555 Airport Blvd, Austin, TX 78751
Medical, Psychiatric & Acute Care
Emergency facilities and state-authorized agencies for physical trauma and mental health crises.
Dell Seton Medical Center at The University of Texas (Level I Trauma Center)
Main Phone: (512) 324-7000
Address: 1500 Red River St, Austin, TX 78701
Integral Care – 24/7 Crisis Helpline
Phone: (512) 472-HELP (4357)
Context: The official Local Mental Health Authority (LMHA) for Travis County, providing emergency psychiatric assessment and mobile crisis teams.
Dell Children’s Medical Center (Level I Pediatric Trauma)
Main Phone: (512) 324-0000
Address: 4900 Mueller Blvd, Austin, TX 78723
Cyber Security & Digital Crisis
Official government resources for victims of hacking, ransomware, and online financial extortion.
Texas Department of Information Resources (DIR) – Incident Response
Hotline: (877) DIR-CISO (877-347-2476)
Email: [email protected]
Context: The state-level authority for reporting major cyber threats, digital extortion, and infrastructure breaches.
Office of the Attorney General of Texas – Consumer Protection
Hotline: (800) 621-0508
Context: Official channel for reporting online scams, digital fraud, and social media-based consumer extortion.
FBI Internet Crime Complaint Center (IC3)
Website: ic3.gov
Context: The primary federal portal for reporting cybercrime, identity theft, and online stalking.
Personal Safety, Victim Advocacy & Emergency Housing
Official offices providing legal protection, victim services, and government-managed emergency shelter for those in immediate danger.
Travis County District Attorney’s Victim Services
Phone: (512) 854-9449
Email: [email protected]
Address: 416 W. 11th St, Austin, TX 78701
APD Victim Services Division
Phone: (512) 974-5037
Context: Crisis intervention counselors available to help victims immediately following a reported crime.
Texas VINE (Victim Information and Notification Everyday)
Phone: (877) 894-8463
Context: A state-run service that allows victims to track the custody status of offenders for personal safety planning.
Austin Shelter for Women and Children (ASWC)
Phone: (512) 933-0600
Address: 4613 Tannehill Ln, Bldg 3, Austin, TX 78721
Austin Resource Center for the Homeless (ARCH)
Phone: (512) 881-8951
Address: 500 E. 7th St, Austin, TX 78701
Sunrise Homeless Navigation Center (Referral Line)
Phone: (512) 522-1097
Context: The official city-recognized point of entry for accessing shelter waitlists and social services in Austin.
Our global presence allows us to provide local insights and intelligence in any market or environment.