Nairobi - Local Crisis Support & Emergency Directory
This page provides local crisis support resources and important emergency contact numbers in Nairobi.
Local Crisis Support & Emergency Directory
Law Enforcement, Missing Persons & Federal Authorities
For reporting active crimes, abductions, and high-priority investigations including kidnapping, extortion, or federal offenses.
Emergency Services
Emergency: 999 / 112 / 911
Non-Emergency (Nairobi Police Control Room): (020) 2724154 or 0721 233999
Context: The unified national dispatch for Police, Fire, and Emergency Medical Services across the city and country
Directorate of Criminal Investigations (DCI) – Headquarters
Hotline: 0800 722 203 (Fichua Toll-Free)
Phone: (020) 7202000
Address: Mazingira House, Kiambu Road, Nairobi
Email: [email protected]
Context: The primary national investigative body (the Kenya equivalent of the FBI) responsible for kidnapping, extortion, and organized crime
National Police Service (NPS) – Jogoo House
Phone: (020) 2221969
Address: Taifa Road, Jogoo House “A”, Nairobi
Email: [email protected]
Context: The central administrative command for the Kenya Police Service and the Administration Police Service
DCI Anti-Human Trafficking and Child Protection Unit (AHTCPU)
Phone: (020) 7202000 (Request AHTCPU)
Context: A specialized unit within the DCI focused on investigating abductions, child exploitation, and human trafficking
Medical, Psychiatric & Acute Crisis Care
Government-authorized facilities and agencies for physical trauma, psychiatric stabilization, and immediate health crises
Kenyatta National Hospital (KNH) – Accident & Emergency
Emergency Hotline: (020) 2737390
Main Line: (020) 2726300
Address: Hospital Road, Upper Hill, Nairobi
Context: The country’s premier public referral hospital and Level 6 trauma center for critical medical emergencies
Mathari National Teaching and Referral Hospital (Mental Health)
Psychiatric Emergency Line: 0721 336 017
Address: Thika Road, Muthaiga, Nairobi
Context: The official national psychiatric facility providing emergency mental health stabilization and acute care.
Mbagathi Hospital – Emergency Wing
Phone: (020) 2724712
Address: Mbagathi Way, Nairobi
Context: A major county-level public hospital providing emergency trauma and medical stabilization services.
988 / 1199 (Psychological Support Line)
Dial: 1199
Context: The national counseling line for individuals in acute mental distress or psychiatric crisis.
Cyber Security & Digital Crisis
Official government resources for victims of hacking, ransomware, digital extortion, and online safety violations.
National Computer Incident Response Team Coordination Centre (KE-CIRT/CC)
Hotline: 0703 042700 | 0730 172700
Email: [email protected]
Context: The official multi-agency body responsible for coordinating the national response to cyber security threats and digital emergencies.
DCI Cybercrime Unit
Phone: (020) 7202000
Address: Mazingira House, Kiambu Road, Nairobi
Context: The dedicated law enforcement division investigating digital fraud, online stalking, and computer-facilitated crimes.
Communications Authority of Kenya (CA)
Phone: 0703 042000
Address: CA Centre, Waiyaki Way, Nairobi
Context: The national ICT regulator that manages security standards and consumer protection for digital platforms.
Personal Safety, Victim Advocacy & Emergency Housing
Official municipal and county resources for domestic violence, victim support, and emergency shelter placement.
National Gender-Based Violence (GBV) Hotline
Dial: 1195 (Toll-Free)
Context: The state-monitored 24-hour helpline for reporting domestic violence and sexual assault, offering immediate counseling and referral services.
National Child Help Line
Dial: 116 (Toll-Free)
Context: The government-run emergency line for children in crisis, missing children, or cases of neglect, managed by the Department of Children Services.
Policare (One-Stop Victim Support Center)
Location: Various police stations (e.g., Pangani and Nairobi Central)
Context: A National Police Service program providing integrated medical, legal, and psychological services for victims of violence in a single location.
Nairobi City County – Disaster Management & Fire Services
Phone: (020) 2344599
(020) 2222181
Address: City Hall, Mama Ngina St, Nairobi
Context: The local government unit responsible for urban fire response, rescue operations, and disaster coordination within Nairobi.
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