Philadelphia - Local Crisis Support & Emergency Directory
This page provides local crisis support resources and important emergency contact numbers in Philadelphia.
Local Crisis Support & Emergency Directory
Law Enforcement, Missing Persons & Federal Authorities
For reporting active crimes, abductions, and high-priority investigations including kidnapping, extortion, or federal offenses.
Emergency Services
Emergency: 911
Non-Emergency (Philadelphia Police): (215) 686-3388
City Information: 311
Context: Primary dispatch for Police, Fire, and Emergency Medical Services within the city and county.
Philadelphia Police Department (PPD) – Detective Bureau
Phone: (215) 686-3320
Address: Philadelphia Public Safety Building (PPSB), 400 N Broad St, Philadelphia, PA 19130
Context: The central hub for investigations. For specific missing persons inquiries, contact the Special Investigations Unit at (215) 686-1577
FBI – Philadelphia Field Office
Phone: (215) 418-4000
Address: William J. Green Jr. Building, 600 Arch Street, 8th Floor, Philadelphia, PA 19106
Context: Leads federal investigations into kidnapping, national security threats, and violent crimes against children in the region.
District Attorney’s Office – Victim/Witness Services
Phone: (215) 686-8027
Address: 3 South Penn Square, Philadelphia, PA 19107
Context: Provides legal advocacy and status updates for victims of crimes currently being prosecuted by the city.
Missing Persons & Search OperationMedical, Psychiatric & Acute Crisis Care
Government-authorized facilities and agencies for physical trauma, psychiatric stabilization, and immediate health crises.
Temple University Hospital – Level 1 Trauma Center
Emergency Phone: (215) 707-2000
Address: 3401 N. Broad Street, Philadelphia, PA 19140
Context: One of the city’s leading public-serving Level 1 trauma centers for critical physical injuries.
Philadelphia Crisis Response Centers (CRC)
Adult CRC (Pennsylvania Hospital): (215) 829-5433
801 Spruce Street, Philadelphia, PA 19107
Children’s CRC (CHOP): (215) 590-4923 | 501 S. 54th St, Philadelphia, PA 19143
Context: Official 24/7 psychiatric emergency rooms for immediate mental health stabilization.
Philadelphia Department of Behavioral Health (DBHIDS) – Member Services
Hotline: (888) 545-2600
Context: The city’s primary entry point for emergency mental health and substance abuse services.
988 Suicide & Crisis Lifeline
Dial: 988
Context: National government-supported number for immediate emotional support and psychiatric crisis intervention.
Cyber Security & Digital Crisis
Official government resources for victims of hacking, ransomware, digital extortion, and online safety violations.
PPD Intelligence & Cyber Crime Unit
Phone: (215) 686-3139 (Communications) or (215) 897-0986 (Intelligence)
Address: 2800 S. 20th St., Building 6, 2nd Floor, Philadelphia, PA 19145
Context: Investigates local digital crimes, including social media threats, digital extortion, and unauthorized system access.
FBI Internet Crime Complaint Center (IC3)
Website: ic3.gov
Context: The primary federal portal for reporting cyber-scams, hacking, and international digital extortion.
Pennsylvania Office of Attorney General – Bureau of Consumer Protection
Phone: (800) 441-2555
Email: [email protected]
Context: Assists victims of identity theft and digital fraud at the state level.
Personal Safety, Victim Advocacy & Emergency Housing
Official municipal and county resources for domestic violence, victim support, and emergency shelter placement.
Philadelphia Domestic Violence Hotline
Hotline: (866) 723-3014 (24/7, Toll-Free)
Context: A coordinated citywide hotline providing safety planning and immediate access to emergency shelters.
PPD Victims Services Unit
Phone: (215) 685-1158
Context: Provides crisis intervention, information on victim’s rights, and assistance with filing for victim compensation.
Office of Homeless Services (OHS) – Central Intake
Phone: (215) 686-7105
Address: 1401 John F. Kennedy Blvd, MSB, 10th Floor, Philadelphia, PA 19102
Context: The official city department for coordinating emergency housing and shelter placement for individuals and families in crisis
Shared Safety (Philadelphia’s Response to Relational Violence)
Website: sharedsafety.phila.gov
Context: The city’s integrated web portal for official resources regarding domestic violence and personal safety.
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